Outcome of Recruitment Complaints 2020-2021
| Month Concluded | Department | Summary | Outcome |
|---|---|---|---|
| April 2020 | Ministry of Justice | Please refer to April 2020 in the table for 2019-2020 for the Decision Notice. | Breach Found |
| Department of Work and Pensions | Complaint about an internal recruitment process | Out of Scope | |
| Insolvency Service | Complaint regarding advertised application process. | Closed - no breach found. | |
| Other | Complaint about application process | Referred back to Department | |
| Unknown | Complaint regarding HR issues | Closed - no breach found. | |
| Office of National Statsitics | Complaint about scoring and feedback. | Out of scope | |
| Cabinet Office | Complaint about senior Civil Service appointment. | Out of scope | |
| May 2020 | Public Health England | Complaint about transparency and fairness of recruitment campaigns | Referred back to Department |
| HM Revenue & Customs | Complaint regarding location on recruitment campaign | No breach found | |
| National Crime Agency | Complaint about feedback received. | No breach found | |
| Department for Environment, Food & Rural Affairs | Complaint about the use of the reserve list. | Breach Found | |
| Home Office | Complaint regarding qualifications for a campaign | Referred back to Department | |
| Department of Work and Pensions | Recruitment complaint from GIS candidate | Referred back to Department | |
| HM Revenue & Customs | Complaint about location requirements of a campaign | Breach Found | |
| The Crown Prosecution Service | Complaint regarding openess of recruitment campaign | Referred back to Department | |
| June 2020 | Cabinet Office | Complaint about confusing communicating received regarding an external campaign | No breach found |
| Department for Transport | Complaint about scoring and feedback. | No breach found | |
| Department for Environment, Food & Rural Affairs | Complaint regarding application process | Referred back to Department and out of scope | |
| Home Office | Complaint regarding sift stage. | Referred back to Department. | |
| HM Revenue & Customs | Complaint about rejected application. | Referred back to Department and out of scope | |
| Ministry of Defence | Complaint about vetting issues. | Out of scope | |
| Department for Work and Pensions | Complaint about reserve list | No breach found | |
| Ministry of Justice | Complaint that recruitment process has not been followed. | Breach found. | |
| Ministry of Justice | Complaint regarding online test. | No breach found. | |
| Ministry of Justice | Complaint regarding online campaign advert. | Breach Found | |
| July 2020 | Ministry of Justice | Complaint regarding application process | Referred back to department. |
| Department of Work & Pensions | Complaint about pre-employment checks. | Out of scope | |
| Department of Business, Energy & Industrial Strategy | Complaint about scores and feedback. | Out of scope | |
| Department of Work & Pensions | Complaint regarding application removal. | Referred back to Department. | |
| Department of Digital, Culture, Media & Sports | Complaint about scoring. | Out of Scope | |
| Ministry of Justice | Complaint about application process | Referred back to Department | |
| Ministry of Defence | Complaint about a recruitment campaign from 2018 | Out of Scope | |
| Department of Work & Pensions | Complaint about recruitment process. | Referred back to department. | |
| Ministry of Justice | Complaint regarding recruitment process for a campaign with multiple locations | Referred back to department. | |
| Unknown | Complaint about unsuccessful application. | Referred back to department. | |
| Government Economic Service | Complaint about admin error in outcomes. | No breach found. | |
| August 2020 | HM Revenue & Customs | Complaint regarding technical issues during video interview. | No breach found |
| Department of Work & Pensions | Complaint regarding technical issues | Referred back to department. | |
| Unknown | Complaint about failing to get through in campaigns. | Referred back to department | |
| Department of Work & Pensions | Complaint regarding scoring. | Referred back to department. | |
| Ministry of Justice | Complaint about GIS. | Referred back to department. | |
| Ministry of Justice | Complaint about diversity of panel at interview | Referred back to Department. | |
| Department for Transport | Complaint regarding feedback. | Out of Scope | |
| Ministry of Justice | Complaint about unsuccessful application. | Out of Scope | |
| National Crime Agency | Complaint about not being able to contact department about missing application. | Referred back to Department | |
| Department of Work & Pensions | Complaint regarding scoring. | Referred back to Department | |
| Ministry of Justice | Complaint about unsuccessful application. | Referred back to Department | |
| Medicines & Healthcare Products Regulartory Agency | Complaint that didn't receive feedback, and disability was not considered. | Referred back to Department. | |
| Unknown | Complaint that candidate was unable to book an interview online. | No breach found. | |
| Cabinet Office | Complaint regarding scoring. | Out of scope. | |
| Ministry of Defence | Complaints about various issues in a recruitment campaign. | No breach found. | |
| Animal & Plant Health Agency | Complaint regarding discrimination. | Out of scope. | |
| Department for Transport | Complaint regarding campaign advert. | No breach found. | |
| Department of Education | Complaint suggesting discrimination in application process. | Reviewed documents and no breach found. | |
| September 2020 | Forestry Commision | Complaint about conflict declaration. | Breach Found |
| Valuation Office Agency | Complant about job application | No breach found. | |
| Department for Work and Pensions | Complaint about scoring. | Out of Scope | |
| Cabinet Office | Complain about recruitment process. | Out of scope. | |
| Innovate UK | Complaint regarding unsuccessful application. | Referred back but was out of scope. | |
| Land Registry | Complaint about scoring and feedback. | Out of scope. | |
| Cabinet Office | Complaint about salary for the role. | Out of scope. | |
| Insolvency Service | Complaint about recruitment process | No breach found. | |
| Department for Transport | Complaint about unsuccessful application. | No breach found. | |
| Unknown | Complaint regarding assessment of personal statement. | Referred back to Department | |
| Cabinet Office | Complaint against recruitment process. | Out of scope. | |
| Ministry of Defence | Complaint that someone filled a role that never appeared to be advertised. | Out of scope | |
| Department of Work & Pensions | Complaint about not being offered an interview. | Out of scope. | |
| Department of Work & Pensions | Complainant was not able to book an interview due to technical issues. | Referred back to Department | |
| Unknown | Complaint regarding details in job advert. | Out of scope. | |
| Department of Work & Pensions | Complaint about a technical issues submitting application. | Referred back to Department | |
| Cabinet Office | Complaint refers to internal campaign. | Out of scope. | |
| Department of Work & Pensions | Complaint about a technical issues submitting application. | Referred back to Department | |
| Department of Business, Energy & Industrial Strategy | Complaint about scoring, panel conduct and discrimination. | No breach found. | |
| Cabinet Office | Complaint about scoring and discrimination. | Out of scope - internal role. | |
| Department of Work & Pensions | Complaint about technical issues with application. | Out of scope | |
| Cabinet Office | Complaint about online tests and scores. | No breach found | |
| October 2020 | Department of Work & Pensions | Complaint about technical difficulties with application | Referred back to Department |
| Ministry of Defence | Complaint about scoring during recruitment campaign | Referred back to Department. | |
| Department of Work & Pensions | Complaint about technical difficulties with application | Referred back to Department | |
| Department of Work & Pensions | Complaint about vetting process. | Out of scope. | |
| Crown Prosecution Service | Complaint about scoring and feedback. | Out of scope. | |
| Ministry of Justice | Complaint about vetting process. | Out of scope | |
| Department of Work & Pensions | Complaint regarding recruitment communications. | Referred back to Department | |
| Department of Work & Pensions | Complaint about sift and requesting feedback | Referred back to Department | |
| HM Revenue & Customs | Complaint about video interview. | Referred back to Department | |
| Department of Work & Pensions | Complaint about failing sifting stage. | Referred back to Department | |
| Department of Work & Pensions | Complaint about failing to submit ID documents on time. | Referred back to Department | |
| Cabinet Office | Complaint regarding recruitment process. | Out of scope. | |
| Unknown | Complaint about recruitment process. | No breach found. | |
| HM Revenue & Customs | Complaint regarding video interview. | Referred back to Department | |
| Cabinet Office | Complaint about discrimination. | Out of scope. | |
| Department of Work & Pensions | Complaint about recruitment process in different locations. | Referred back to Department | |
| Cabinet Office | Complaint about recruitment process. | No breach found. | |
| Scottish Prison Service | Complaint regarding vetting process. | Out of scope. | |
| Department of Work & Pensions | Complaint about resonable adjustments for interview. | Referred back to Department | |
| Department of Work & Pensions | Complaint about job offer. | Referred back to Department | |
| Department of Work & Pensions | Complaint that job offer was revoked as candidate didn't submit documents in time. | Referred back to Department | |
| November 2020 | Cabinet Office | Complaint about use of online tests | No breach found |
| Department for Work & Pensions. | Complaint about wrong feedback | No breach found. | |
| Home Office | Complaint regarding missed correspondence for interview. | Referred back to Department | |
| Cabinet Office | Complaint regarding Veterens Pilot Scheme. | No breach found. | |
| Home Office | Complaint about vetting process. | Out of scope. | |
| Office for National Statistics | Complaint about wanting feedback for various camapigns. | Referred back to Department | |
| Department for Business, Energy & Industrial Strategy | Complaint about scoring and feedback. | Referred back to Department | |
| Department for Work & Pensions. | Complaint regarding pre-employment checks | Out of scope. | |
| Unknown. | Complaint regarding online tests and sift. | No breach found. | |
| Home Office | Complaint about wanting feedback. | Out of scope . | |
| Department for Work & Pensions | Complaint about application had been removed as they did not supply relevant documentation in time. | Referred back to Department | |
| Cabinet Office | Complaint about about a campaign in 2017 and feedback. | Out of scope. | |
| Unknown | Complaint regarding several older applications. | Referred back to Department | |
| Home Office | Complaint about failed vetting process. | Out of scope. | |
| Cabinet Office | Complaint about use of online tests | No breach found - See findings and recommendations |
|
| December 2020 | Department for Education | Complaint regarding merit order in reserve list. | No breach found |
| Department of International Trade | Complaint about of withdrawal of job offer. | Out of scope. | |
| Deparment for Work & Pensions | Complaint about application form. | Referred back to Department | |
| Deparment for Work & Pensions | Complaint about recruitment process. | Referred back to Department | |
| Unknown | Complaint about various issues. | Out of scope. | |
| Deparment for Work & Pensions | Complaint following DWP declared breach). | Breach Found | |
| Deparment for Work & Pensions | Complaint following DWP declared breach). | Breach Found | |
| Deparment for Work & Pensions | Complaint following DWP declared breach). | Breach Found | |
| Deparment for Work & Pensions | Complaint following DWP declared breach). | Breach Found | |
| January 2021 | HM Revenue & Customs | Complaint about technical issues. | Referred back to Department |
| Department for Work & Pensions | Complaint regarding different scores for different campaigns but for the same role. | Out of scope. | |
| Department for Work & Pensions | Complaint regarding DCS and reasonable adjustments for interview. | Referred back to Department | |
| Office for National Statistics | Complaint about how agency running campaign for ONS. | Other | |
| Ministry of Defence | Complaint regarding a vetting decision. | Out of scope. | |
| Department for Work & Pensions | Complaint about recruitment principles. | Referred back to Department | |
| Department for Work & Pensions | Complaint regarding technical difficulties regarding interview. | Referred back to Department | |
| Department for Work & Pensions | Complaint regarding withdrawal of job offer. | Referred back to Department | |
| Ministry of Justice | Complaint regarding scoring. | Other | |
| Ministry of Justice | Complaint regarding possible conflict of interest. | Awaiting further information | |
| Defence, Equipment and Support | Complaint about scoring, technical issues with video interview and conflict of interest. | No Breach Found. | |
| Department for Work & Pensions | Complaint regarding online interview format | Referred back to Department | |
| Department for Work & Pensions | Complaint about recruitment principles. | Referred back to Department | |
| February 2021 | Department for Work & Pensions | Complaint regarding technical issues. | Referred back to Department |
| Ministry of Justice | Complaint about recruitment principles. | Closed - other | |
| Unknown | Complaint regarding interview assessment criteria. | No Breach Found. | |
| Office for National Statistics | Complaint regarding Census Adecco campaign. | Out of scope. | |
| Department for Work & Pensions | Complaint regarding DBS Checks for a recruitment campaign. | Referred back to Department | |
| Department for Work & Pensions | Complaint regarding plagiarism. | Referred back to Department | |
| HM Revenue & Customs | Complaint about scoring/feedback and conduct of panel during video interview. | No Breach Found. | |
| Unknown | Complaint regarding DCS application. | Referred back to Department | |
| Department for Work & Pensions | Complaint regarding video interview technical issue and DCS. | Referred back to Department | |
| Home Office | Complaint regarding a vetting decision. | Out of scope. | |
| Department for Business, Energy and Industrial Strategy | Complaint regarding issues with video interview. | Referred back to Department | |
| Department for Work & Pensions | Complaint about recruitment principles. | Referred back to Department | |
| Home Office | Complaint regarding issues with vetting and nationality. | Out of scope. | |
| Department for Work & Pensions | Complaint regarding issues qualification required for role. | Out of scope. | |
| Home Office | Complaint regarding issues with video interview. | Referred back to Department | |
| Ministry of Justice | Complaint about recruitment principles. | Referred back to Department | |
| National Crime Agency | Complaint about terms and conditions within contract. | Out of scope. | |
| Department for Health and Social Care | Complaint about feedback | Referred back to Department | |
| March 2021 | Department for International Trade | Complaint about an external recruitment competition | Breach found - See findings and recommendations |
| Department for Work & Pensions | Complaint regarding technical difficulties for a interview. | Referred back to Department | |
| Department for Work & Pensions | Complaint regarding discrimination. | Referred back to Department | |
| Foreign Common and Development Office | Complaint about a job application. | Referred back to Department | |
| Ministry of Housing, Communities & Local Government | Complaint about scoring in relation to DCS. | No Breach Found. | |
| Government Commercial Organisation | Complaint about pay/pension and grievance process. | Referred back to Department | |
| Government Commercial Function | Complaint about failing nationality requirements. | Out of scope. | |
| Department for Work & Pensions | Complaint about unsuccessful application. | Out of scope. | |
| The Office of Qualifications and Examinations Regulation | Complaint about recruitment principles. | Referred back to Department | |
| Cabinet Office | Complaint about not being appointed off reserve list. | No Breach Found. | |
| HM Revenue & Customs | Complaint about scores and interview. | Referred back to Department | |
| Department for Work & Pensions | Complaint about Vetting process. | Referred back to Department |
