Accessibility Statement for the Civil Service Commission

This website is run by the Civil Service Commission. We want as many people as possible to be able to use this website. This means we have tested our websites ability to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

How accessible is our website? 
We know some parts of the Civil Service Commission website are not fully accessible and are aiming to fix this as soon as possible. The following may present barriers to your use of the website:
  • Those who rely on audio feedback may have difficulty discerning an appropriate navigation route due to instances where landmarks are duplicated. There will also be no audio description of job title and role of speaker in video content on the website.
  • Our Recruitment Complaints web page contains a graphic of a flowchart with text information unavailable to those aided by a screen reader.
  • Downloadable PDF files across the website will cause difficulty for those aided by screen reader software due to their incorrect format.
What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days. 

Reporting accessibility problems with this website

We aim to undertake a comprehensive accessibility review of the website annually. We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility 

The Civil Service Commission is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The Civil Service Commission is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, level AA standard, due to the non-compliances listed below.

Non-accessible content
  • Duplicate unique landmarks: if you’re aided by technology while navigating the website and rely on landmarks, then it may be unclear which landmark serves a specific purpose due to some landmark regions being duplicated. This does not meet success criterion 4.1.1 (Parsing) of the Web Content Accessibility Guidelines. We are currently working to resolve this issue.
  • Images of text: there is a graphic of a flowchart on the Recruitment Complaints web page which contains a large amount of text information. This information will not be available to those aided by screen readers or you may not be able to view this content in a way that suits you if you have low vision and cognitive access needs. This does not meet success criterion 1.4.5 (Images of Text) of the Web Content Accessibility Guidelines. We are currently working to resolve this issue.
  • Missing audio/alternative description: text information appears in videos, without an alternative indication of the information. While there are captions present on the video ‘Civil Service Commissioner: An introduction’ and other videos on the website, there is no audio indication of the speaker or their role (as is visually present on the video). As such, non-sighted users of the website will not be aware of this information. This does not meet success criterion 1.2.5 (Audio Description [Pre-recorded]) of the Web Content Accessibility Guidelines. We are currently working to resolve this issue.
  • PDF file formats: recently published PDF documents across the website cause difficulty for those aided by screen reader software due to their incorrect format. Please contact us if you require an alternative format for any published document. We are currently working to resolve this issue. Note that with the exception of PDF documents which require a longer period of time to resolve and for which we will aim to provide alternative formats, we will aim to resolve all other issues by the end of September 2021.

How we tested this website 

The Civil Service Commission website was tested by an independent verified accessibility auditor on 23 June 2021.

The test was carried out by the Digital Accessibility Centre’s (DAC) user and technical testing team against the Web Content Accessibility Guidelines version 2.1 .

The DAC team employed two testing methods. The first was a manual technical audit using automated tools. The second method involved a team of testers with differing disabilities and aided by a range of adaptive technologies.

What we’re doing to improve accessibility

We plan to fix the outstanding accessibility issue according to the timescale mentioned above.

The Civil Service Commission website is intended to be perceivable, operable, understandable and robust to all users and we will strive to achieve this through a process of continuous improvement and regular accessibility tests.

This statement was prepared on 29 July 2021.

It was last updated on 30 July 2021.
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